Kofax Document Exchange Server enables customer facing employees to trigger back office, business processes directly from familiar, front office equipment such as digital copiers, desktop scanners, and fax systems. Employees start processes with a few clicks at the digital copier (or similar equipment). Days required to ship paper are transformed into minutes via electronic transmission. Time spent shuffling, tracking, and filing that paper is replaced by customer facing activities.
This increased responsiveness and front office contact combine to produce superior customer service and reduce operational costs.
Kofax Document Exchange Server extends back-office systems that were deployed to automate document-driven business processes to the front office enabling users to initiate these processes from document input devices like MFPs, document scanners, or fax systems.
Key Features
Extend Back Office Business Processes to the Front Office
Many organisations have deployed ECM systems, workflow, and line of business applications in the back office to automate business processes. These processes can now be started in the front office with just a few clicks on the touch screen of a digital copier (or similar equipment) minimizing transaction time. Days required to ship paper are transformed into minutes through electronic transmission. Time once spent shuffling, tracking, and filing paper is replaced with customer facing activities.
Flexible yet Familiar Environments Where Users Can Interact with Documents
With Kofax Document Exchange Server users can process documents via the touch screen of select digital copiers/MFPs or at their PC with the Kofax Document Exchange Web Client – an easy to use, browser-based application. What’s more, these clients can be personalized based on the activities users perform most and enhanced with database look-ups and drop-down lists to improve speed and accuracy.
These options make document capture accessible to virtually any knowledge worker so they can focus on the business process they manage instead of figuring out how to use a document capture solution. Kofax Document Exchange Server also supports the ability to submit documents to a shared queue to prioritize when documents are processed and minimize the need for customer-facing employees to handle documents.
Leverage your Existing IT Resources to Automate Document-Driven Processes
Kofax Document Exchange Server can capture documents from existing IT assets like MFPs, desktop scanners, and fax servers minimizing the need to invest in new technology to deploy a front office capture solution. Fax servers and mail servers that are common to many IT environments can also be used by Kofax Document Exchange Server to route outbound documents. Support for directory services like Active Directory address security concerns and ease configuration.
Integration with Kofax Capture for Advanced Document Processing
Kofax Document Exchange Server is tightly integrated with the market-leading Kofax Capture for advanced document processing options. Kofax Capture provides data extraction options like OCR, ICR, OMR and includes the ability to read barcodes. Plus, documents can be automatically converted to the popular PDF format. Kofax Capture also offers release connectors for over one-hundred ECM platforms, workflow systems, and line of business applications.
Centralized Command and Control
The centralized Kofax Administration Console is a separate, thin client application included with Kofax Document Exchange Server that gives administrators the ability to automatically discover input devices and back-end destinations, remotely check the status of input devices, set up users, and control user privileges. This minimizes the need to send out a technician for system installation or maintenance thereby reducing the costs of deployment and ongoing management.
For more information about Kofax software solutions contact us or call us on 01753 616720.
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