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 As
you depend on the Internet to support everyday
business processes, providing enhanced data access
via web browsers is a necessity. Every day you
create files and documents that you need to make
available using an intranet, extranet or the Internet.
The majority of these files cannot efficiently
be stored in a relational database. Examples include
scanned images, computer report files (COLD),
Adobe Acrobat PDF files, text files, Microsoft
Office documents and other binary files.
Alchemy® Web enables you
to provide users around the globe with browser-based
access to your information assets. Users only
need a browser to take advantage of the powerful
search capabilities of AWS. AWS allows users to
find information regardless of their location
with no need to install software. Once users find
the appropriate documents, they can view, print,
and save the documents in either the native file
format or in HTML. Users can also e-mail the document.
The ability to quickly locate and share business
data allows you to make better business decisions
and improve customer service.
Applications for Alchemy Web
Here are just a few examples of how some
of our customers have benefited from implementing
Alchemy Web:
- Remote insurance agents can now access centrally
stored customer documents giving them a more
complete view of coverage, past and current
claims, and other valuable business information
- A bank's customers have gained access to important
archived documents such as their cancelled checks.
This frees the bank' s customer service representatives
to more quickly assist other customers with
more complex needs
- A county government scans and places historical
land and title records online, so employees
can quickly and accurately service title search
requests
- The globally dispersed sales force of a multi-national
corporation accesses and researches sales and
marketing data created in different applications,
empowering them to make better business decisions
- Employees and clients of a construction-engineering
firm can browse and view the entire history
of a design project via a browser, speeding
up access to vital data so projects can move
forward quickly
Others include:
Industry
|
Browser Access for
|
Online Access to
|
Benefits |
| Customer Service |
Customer Service Representative |
Customer Billing and Records |
Immediate/online access to vast archives
of customer billing records. Eliminate distribution
time of paper or CD/DVD--immediately available. |
| Remittance Processing |
Customer Service Representative |
Customer Remittance Records |
Immediate/online access to vast archives
of customer billing records. Eliminate distribution
time of paper or CD/DVD--immediately available. |
Mortgage Companies
|
Corporate and Branch Staff |
Loan Documents (in process and historical) |
Online access to loan application, supporting
documents, loan documents and status from
any branch or corporate. Provides immediate
access even with centralized processing facility. |
Title Companies
|
Corporate and Branch Staff |
All supporting document for the Title Policy |
Immediate access to all information related
to each policy. Powerful and inexpensive archive
of in-process and issued policies. |
Law Firm
|
Attorneys, Staff |
Case Documents |
Intranet access to case documents with full-text,
metadata, and annotations search. Password-protected
client access to their documents. Create case
subset database on CD for in-court searching. |
Multi-national corporations
|
Globally dispersed sales force |
Sales and Marketing Files |
The global sales force can have immediate
access to all sales and marketing files which
have been created in any of over 250 business
applications. |
All
|
Customers |
Account Information |
Online access to account information--frees
up company CSRs for less routine requests. |
| Banking |
Customers |
Cancelled Checks |
Self-service eliminates the need for intervention
or support from customer service representatives. |
| Information Service Bureau |
Their Clients |
On-Line / Off-Site Data Vault Service |
Provide the dual-value of an off-site data
vault service combined with full on-line information
access. Secured across the Internet with SSL. |
| City/County Government |
Public |
Land and Title Records |
Scanning and putting land and title records
online eliminates the need for an employee
to service every title search request. |
| All |
Employees, Customers, Channel Partners,
Public |
Immediate Access to Relevant Information |
Varying levels of access. AWS' powerful
searching, viewing, and retrieval capabilities
makes information available to those that
need it, when they need it, where they need
it. |
Key Alchemy Web Benefits
- Instantly provide universal access to all
data with the added ability to create separate
home pages for separate clients or departments.
- Easily find, view, print and email the business
data you need using powerful search tools including
full-text, metadata fields and annotations--all
in one search operation.
- Clearly view images with out powerful image
viewing tools including zoom in or out, panning
view, multi-page view, and thumbnail view.
- Quickly deploy business documents and data
via the web across your global enterprise with
our flexible, easy installation.
- Simultaneously browse multiple databases to
make your searches even more effective
Architecture Diagram
Ordering Information
Contact DCS on 01753 616720 or click here to e-mail us.
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