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IMR
Alchemy: Customer-Centric Solutions
The amount of information in today's
world is exploding. Your business is moving at
the speed of the Internet. In customer relationship
management, your success depends on your ability
to respond immediately to your customers' needs.
The key to profitability lies in empowering your
customers with the proper tools to manage their
customer interactions quickly and accurately.
And that means instantaneous access to customer
information-all the information a company has
acquired about an individual customer, regardless
of where it lives or its format-that's where IMR
Alchemy comes in. IMR Alchemy solutions give you
fast and easy access to information in e-mail
messages, faxes, images, PC-based files, and other
unstructured data.
Why is Unstructured Data Management so
Important?
One business process we can all identify with
is placing an order over the phone, which leads
to the creation of a purchase order. That single
process may generate several other pieces of supporting
documentation, including e-mail messages, spreadsheets,
word processing documents, invoices, computer
reports, images, CAD files and more. This kind
of information, unstructured data, does not reside
in a relational database or in the CRM application.
The question, then, is how to store, manage and
access this unstructured data immediately to respond
instantly to customer inquiries? The answer is
IMR Alchemy. IMR Alchemy is the premier software
provider for managing unstructured data, such
as e-mail messages, faxes, scanned paper, reports
and word processing documents, among others approximately
80 percent of the information generated by traditional
business processes. IMR Alchemy benefits executives
and knowledge workers by giving them access to
all of their important business data, not just
to the data stored in relational databases and
other packaged applications. IMR Alchemy revolutionizes
the way enterprises make critical business decisions
and serve their customers while positively impacting
the corporate bottom line.
IMR Alchemy delivers a significant return on
investment to CRM customers.
| "Content
is no longer [solely] represented
by repetitive records in relatively
static settings…[instead] it
consists of a huge volume of complex
objects made up of images, videos,documents,
PDF files, HTML files, and interactive
applications. And it's all being searched
for, accessed,accumulated, manipulated
and published in extremely dynamic
environments."
-Software Magazine |
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The Alchemy Solution
Quickly finding vital information is a powerful
tool. Alchemy complements your current business
processes by empowering end users with easy form-based
searches to quickly return all matching objects.
Alchemy also provides a powerful search engine
for viewing, compiling, and routing project-based
information throughout your company. The search
engine gives users a wide variety of parameters
to find exactly the object they're looking for
instantly. Full text queries can be used for all
documents including OCR text. You can also search
document and folder profiles as well as annotations,
phrases and even 'fuzzy word' searches. Selected
objects are ranked by relevancy for review. Users
can also drill down to fine-tune searches.
Alchemy allows companies to:
- Effectively capture, organize and manage
all unstructured data
- Easily integrate with various CRM solutions
- Quickly and cost-effectively install and
integrate Alchemy by using modular Alchemy APIs
- Quickly and easily access unstructured data
from the Pivotal desktop, regardless of original
format
- Rapidly deploy solutions - in a matter of
days, rather than weeks or months
- Effectively safeguard valuable information
assets by archiving them in an Alchemy repository.
Pivotal and Alchemy
Together, DCS and Alchemy provide a comprehensive
360-degree view of customer interactions. Surveys
conducted by consultants IDC and The Delphi Group
show that unstructured data comprises as much
as 80 to 90 percent of a typical company's business
information. When the two applications are integrated,
the Pivotal customer has access to all of the
information that touches his customer, accessible
from within the Pivotal application.
The resulting benefits include:
- Increased employee productivity
- Reduced operating costs
- Improved customer service and retention
- Increased customer satisfaction
- Enhanced compliance with governmental regulations
All of this contributes to a healthier corporate
bottom line.
Ordering Information
Contact DCS on 01753 616720 or click here to e-mail us.
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